Refund Policy

Purpose and scope

This Refund Policy explains exactly when a payment made to Numberless can be refunded and how refunds are handled. It applies to every payment made for Numberless plans, add-ons and AI credits, whichever payment method or payment provider was used.

Refunds at Numberless are decided automatically. Our billing system checks every payment against the rules in this policy and the activity recorded in your workspace after that specific payment. Refund requests are not reviewed by hand, and the same rules apply to every customer.

Refund eligibility

Not every payment is refundable. Each payment is judged on its own, against the rules for its type, by three conditions. A payment is eligible for a refund only when all three are met:

• The payment type is refundable under this policy (see the sections for each type below).
• The refund window is still open. Each type of payment has a fixed refund window, counted from the moment the payment was successfully charged.
• The paid service has not been used after the payment. Specific activity in your workspace after the payment ends its eligibility, as listed below.

If any one of these conditions is not met, the payment is not eligible and is not refunded.

Initial subscription payments

The first payment for a Numberless plan (monthly or yearly), including the first payment after a free trial or introductory offer.

A payment of this type can be refunded only during the 24 hours after it was successfully charged, and only as long as none of the following has happened in the workspace since that payment:

• Connecting a social account
• Scheduling content
• Publishing content (including posts scheduled earlier that go out after the payment)
• Using AI credits (AI writing, images, video or analytics)
• Uploading media to your library
• Adding a team member to your workspace

Recurring renewal payments

Each automatic renewal payment of a monthly or yearly subscription, including the renewal of an add-on such as the X add-on.

A payment of this type can be refunded only during the 24 hours after it was successfully charged, and only as long as none of the following has happened in the workspace since that payment:

• Connecting a social account
• Scheduling content
• Publishing content (including posts scheduled earlier that go out after the payment)
• Using AI credits (AI writing, images, video or analytics)
• Uploading media to your library
• Adding a team member to your workspace

Each renewal is judged on its own. Its refund window starts at the exact moment that renewal payment was charged, and only activity that happens after that specific renewal payment counts. Anything you did before the renewal, including during earlier billing periods, never affects whether that renewal can be refunded.

One-time payments

Payments that are not a subscription start or renewal: AI credit top ups (manual and automatic), lifetime plans, add-on purchases and plan change charges.

A payment of this type can be refunded only during the 24 hours after it was successfully charged, and only as long as none of the following has happened in the workspace since that payment:

• Connecting a social account
• Scheduling content
• Publishing content (including posts scheduled earlier that go out after the payment)
• Using AI credits (AI writing, images, video or analytics)
• Uploading media to your library
• Adding a team member to your workspace

Refund time window

The refund window for each type of payment is:

• Initial subscription payments: 24 hours from the moment the payment was charged.
• Recurring renewal payments: 24 hours from the moment the payment was charged.
• One-time payments: 24 hours from the moment the payment was charged.

The window is measured from the exact time the payment provider confirmed the payment, not from the start of a calendar day. It is shown on each payment in Billing.

What makes a payment ineligible

A payment is for the use of the Numberless service. Once the paid service has been used after a payment, that payment can no longer be refunded. The activity that counts is set for each payment type, as listed above. In full, it can include:

• Connecting a social account
• Scheduling content
• Publishing content (including posts scheduled earlier that go out after the payment)
• Using AI credits (AI writing, images, video or analytics)
• Uploading media to your library
• Adding a team member to your workspace

This activity counts whoever in the workspace performs it: the account owner or any team member. Content that was scheduled before a payment and is published after it counts as publishing after the payment, because the service delivered it after you paid.

How activity after a payment is evaluated

• Every successful payment gets its own refund record the moment it is charged, showing its type, amount, charge time, refund deadline and the policy version that applies to it.
• The system checks the activity recorded in your workspace from the moment of that payment until its refund window ends, and keeps checking automatically while the window is open.
• Only activity strictly after the payment counts. Activity before the payment is never taken into account for that payment.
• As soon as qualifying activity is found, the payment is marked not eligible, together with the activity that caused it and when it happened. That decision is final for the automated system; it is not reversed if the content or account is later deleted.

Activity that does not count as using the service

The following does not, by itself, make a payment ineligible:

• Signing in or opening Numberless.
• Viewing your plan, billing information, invoices, receipts or transaction history.
• Managing your subscription: changing your payment method, updating billing details, cancelling or reactivating.
• Viewing your account, workspace or profile settings.
• Contacting Numberless Support.

When the refund window ends

When a payment’s refund window ends and the payment is still eligible, it is refunded automatically; you do not need to ask. This does not apply to a payment whose refund request you withdrew or did not confirm. When the window ends and the payment is not eligible, it stays not eligible. After the window has ended, a payment can no longer be refunded under this policy.

How to request a refund

Open Settings › Transaction history, choose the payment and select Request refund. The payment is checked immediately against this policy and the result is shown on the screen straight away.

If the payment is eligible, we email you to confirm your refund. The email explains what the refund means for you, for example that your paid plan ends, and nothing is refunded until you select Yes, continue with my refund (in the email or on the payment). Select Keep my plan to withdraw the request. A request that is not confirmed within 48 hours is closed, and a request you withdraw or do not confirm is not refunded automatically later. If you use the product after asking and before confirming, the payment is checked again when you confirm.

Please request refunds through Numberless as described here, so the refund goes through these steps and is recorded against your workspace.

Automatic refund processing

• An eligible refund is processed automatically. Nobody needs to approve it.
• The refund is sent through the same payment provider that took the payment and is returned to the original payment method. Refunds are not paid to a different card, account or method.
• The full amount of the eligible payment is refunded.
• A refund is only shown as completed once the payment provider confirms it. If the provider cannot complete it straight away, the system retries it automatically, and a payment is never refunded twice.
• How long the money takes to appear on your statement depends on the payment provider and your bank. Your refund confirmation email includes the timing the payment provider gives, where it provides one.

Refund notifications

We email you at each step, once per step:

• Confirm your refund: when you request a refund for an eligible payment, with what the refund means and the buttons to confirm or keep your plan.
• Refund request received: when a refund starts processing, including an automatic refund at the end of the window.
• Refund completed: when the payment provider confirms the refund, with the refunded amount, the payment type, the original charge date, the refund date, the original payment method and the provider’s refund reference where available.
• Refund not eligible: when you request a refund for a payment that is not eligible, with the exact reason.
• Refund delayed: if the payment provider could not complete the refund straight away and it is being retried.

Ineligible refunds

When a payment is not eligible, you are shown and emailed the specific reason recorded for that payment, for example that a social account was connected after the charge, that content was scheduled after the renewal, or that the refund window ended. The reason in Billing and in the email is always the same recorded decision.

Disputes

If you believe an automated decision is incorrect, select Dispute this decision on the payment in Billing, or contact Numberless Support through the Contact page. A dispute opens a support ticket with the details of the payment and the decision, and a member of our support team reviews it.

Opening a dispute does not change the refund decision by itself. The decision only changes if the support team concludes that it should.

Exceptional circumstances

Our support team can make an exception to the automated decision, and refund a payment that the rules above would not refund, only in these situations once they are confirmed:

• A duplicate charge: you were charged more than once for the same thing.
• An incorrect charge: you were charged an amount or for a plan you did not choose.
• A payment processing error by the payment provider or by Numberless.
• A verified technical issue on Numberless that prevented you from using the service you paid for.

To ask for an exception, contact Numberless Support with the payment details. Every exception is recorded against the payment, with the reason. An exception refund is processed in the same way as any other refund, back to the original payment method.

Cancellation is not a refund

• Cancelling a subscription stops future renewals. It does not refund any payment already made, and it does not request a refund.
• Moving to a smaller plan does not refund any payment already made either.
• Cancellation and refunds are separate. To get a refund, the payment must be eligible under this policy and the refund must be requested, or issued automatically, as described above.

What a refund does to your plan

• When a plan payment (an initial subscription payment, a renewal or a lifetime plan) is refunded, that plan ends straight away and the workspace moves to the Free plan.
• When an X add-on payment is refunded, the X add-on stops renewing.
• When an AI credit top up is refunded, the credits it added are removed from your balance.
• When a plan change charge is refunded, your plan stays as it is.

Your data

A refund, a cancellation or a plan change never deletes your Numberless data. Your posts, drafts, media, Canva designs, workspace settings, analytics and billing history stay in your workspace. If your plan ends, social accounts above the Free plan’s allowance are paused, not removed, until you subscribe again.

Changes to this policy

Numberless may update this Refund Policy. Each update is published here as a new version, with the date it takes effect, and applies to payments made from that moment on.

Every payment is always judged by the version of this policy that was in effect when the payment was made, which is recorded with the payment. A later change never changes the refund rules or the decision for a payment made earlier.

Refund Policy version 1, in effect from October 6, 2026.